Every package from Puritara is inspected, carefully packed, and handed over to the courier with an official reference number. This guide explains delivery timelines, shipping rates, and solutions for delayed, missing, or damaged packages.
Orders placed before 14:00 on business days are handed over to the courier on the same day. Orders placed after that time, on weekends, or on public holidays are processed on the next business day. An email confirmation with your order number is sent immediately after ordering, followed by tracking information once the package leaves our facility.
Delivery times are calculated in business days from the dispatch date as standard estimates, not absolute guarantees. Rural locations require an additional 1-2 days.
| Region | Estimated delivery time |
|---|---|
| Malaysia | 2-5 business days |
| Other destinations | Displayed on the final screen before payment is made |
Standard shipping is free for orders over 150 RM within Malaysia. Orders below this amount are charged 10 RM. The actual postage rate for the destination address is shown on the order summary before you complete your payment.
For addresses outside Malaysia, costs and estimated transit times are shown at checkout. Import taxes and customs duties are determined by the destination country and are the responsibility of the customer. Items held or rejected by customs are treated as standard returns.
Inspect the box upon delivery. If the product or bottle is broken or damaged, take clear photos and notify [email protected] within 48 hours. We will send a replacement at no extra cost or issue a refund. Damaged items do not need to be returned unless requested by us.
If the courier status does not update for 5 business days, send us your tracking number. We will check the package status with logistics and provide a replacement or a full refund based on your preference, within 10 business days of your report.
Please first confirm that the package was not received by a neighbor, household member, or nearby delivery office, then contact us within 3 days of the delivery status date. We will open an official inquiry with the courier and update you on the outcome.
Contact us at [email protected] or call +60 947 481 474 during Mon-Thu 10:00 - 17:45, Fri 10:00 - 16:15, Sat 09:45 - 13:30. We reply to every message within one business day.
